FAQ

Is it possible to cancel or adjust my order?

Unfortunately, it is not possible to cancel or adjust your delivery. Make sure, you order the right item.

I did not receive an order confirmation, what now?

If you have not received an order confirmation, check your spam box. To make sure you don't miss any other order updates. Make sure you accept our e-mails so that they are not marked as "spam". If you cannot find your order confirmation in your spam box, please contact our customer service: info@sm-ore.com

What are the payment methods?

iDeal, Paypal, Mastercard, AMEX, Apple Pay, Google Pay, Visa, Belfius and Giropay